Direct Links
- External Network Speed Test
- Microsoft Network Configuration
- Android Network Configuration
- Apple OSX Network Configuration
- Apple iOS Network Configuration
Troubleshoot Instructions
Microsoft Network Configuration
We suggest you try Microsoft's Network Connection Issues Page
Otherwise, follow these simple instructions to connect to Wi-Fi from your Windows device.
- Make sure Wi‑Fi is turned on. Select the "No internet connection" icon
on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on. Also, make sure Airplane mode is turned off.
- Afterwards, see if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network name, select Disconnect, wait a moment and then select Connect again.
- Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. These will appear as separate networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a 5 GHz network, try connecting to the other network.
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Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)
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Run the Network troubleshooter. The Network troubleshooter can help diagnose and fix common connection problems.
Android Network Configuration
An easy way to check if your Android device is connected to the internet is to bring up your control centre and check that the Wi-Fi button is turned on and connected to a network. If this is not the case, turn it on and follow the step below.
Navigate to Settings > Wi-Fi and configure your connection to the network that you would like to use, once you are connected the screen should look similar to the image below.
Apple OSX Network Configuration
To check that your laptop or OSX device is connected to the correct network, you can use the toolbar at the top of the screen. Click on the 
icon to bring up the pop-up shown below, from here make sure that you are connected to a wifi network. If you want to connect to an Ethernet source follow the instructions below.
To connect to an Ethernet source, navigate to System Preferences > Network, ensure that your Ethernet cable is plugged in and the connection should start automatically. If no connection persists, call your network provider.
Apple iOS Network Configuration
To check that your iPhone or iOS device is connected to the correct network, navigate to Settings > Wi-Fi and make sure the network device you are wanting to connect to has a 
next to the name as shown below.
