Oculus/Meta Quest
Controllers aren't interacting with the scene
This is an issue that can occur when headsets have multiple controllers interacting with our scene. The current framework we are using does not have support for multiple controllers so we encourage users to turn off one of their controllers and refresh the page. This can be done by holding down the button until the light on the controller is turned off.
If this method does not work, you can take the battery out of the controller as a last resort.
HTC Vive / Vive Pro
Controllers aren't interacting with the scene
This is an issue that can occur when headsets have multiple controllers interacting with our scene. The current framework we are using does not have support for multiple controllers so we encourage users to turn off one of their controllers and refresh the page. This can be done by holding down the Oculus button until the light on the controller is turned off. The correct button to push is shown in the image below.
Microphone or speakers aren't working
If you find that there are input/output issues with your VR device, please ensure your audio settings are set up correctly. In the System Menu, go to Settings > Audio.
The audio output and input should be set to the headset default.
If the issue still persists, check if your computer's input and output are selected to the HTC Vive’s microphone and speaker. Select Settings > System > Sound and selecting the Vive multimedia device for both Output and Input.
If all of these computer settings have been configured, check if your browser is allowing ImmerseMe to access your microphone. Click the permissions icon on the left of your address bar, and make sure to select Allowed for both Use the Microphone and Access Virtual Reality Devices.